Sample text for allowing NHS agencies permission to share information about complaints


Below are two samples of text you may want to use to give NHS organisations permission to share information about your complaint or a complaint that you are making on behalf of someone else.

Using this information will help the NHS to investigate your complaint. This information will not be used for any other purpose.

No. 1 – Sample text for giving consent to different NHS organisations to share information about a complaint you are making:

In order to allow you to fully investigate my complaint, I understand you may need to contact other services within the NHS and I hereby give you my consent to do so.  [insert name, telephone/ mobile number, email address]

No. 2 – Sample text to use for giving consent to different NHS organisations to share information about a complaint you are making on behalf of someone else:

In order to allow you to fully investigate the complaint raised on my behalf, I hereby give you my consent to do so [insert name, relationship with complainant]