Working with our community

We are committed to patient and public engagement. We make sure that it is embodied in all parts of our commissioning arrangements.

We are committed to hearing our local communities’ views and ensuring we include them in every part of the commissioning process. Along with this, we are dedicated to supporting our patients and community to be able to manage their own health needs and achieve optimal wellbeing, no matter who they are and what their circumstances might be.

Our approach involves strong partnership working with our key partners, local third sector organisations and the community they serve. This approach means we work with and support the entire community. We continue to engage with those who are already or open to sharing their views with us, and speak to the most vulnerable, who might need support to highlight the needs and views they have.

Engagement runs throughout our organisation. All our staff are committed to making it part of their role this also includes our vice Chair chairing the Patient and Public Participation Committee.  

We are committed to continuing to build on, strengthen and progress our engagement work.

Working together icon

Our Committee and strategy

One of the ways we ensure that engagement is a fundamental function and runs throughout the organisation is through our Patient and Public Participation Committee (PPPC). This is one of three committees that report into our Governing Body. The role of the committee is to assure strong and effective engagement (for the individual and collective duty) is taking place in every area of the CCG.

Our key work programmes annually present to the committee to demonstrate that they have engaged with the local communities and how they have used this insight in their commissioning. Alongside this, we also monitor how they are improving and supporting local people to look after their own health.

To support this we have developed a Patient and Public Participation Strategy 2015/16 to 2020/21 including an action plan for each year. The strategy has four objectives by which we measure all engagement activities. These are:

  1. To support people to look after their own health and build the number of people who self-care in Islington.
  2. To involve and engage patients in all levels of decision making from commissioning decisions to service design to the delivery of community wellbeing projects.
  3. To ensure the local community are always informed and fed back to about the CCG's commissioning direction, and community and engagement work in Islington.
  4. To listen to, involve and consult individuals and groups that find it hard to have their say because they are socially excluded, vulnerable or experience the worst health. To ensure that they are all treated fairly and equally and that Islington CCG is meeting its responsibilities under the Equalities Act 2010.  

Each year we update the overall progress of the strategy to the PPPC and have a yearly action plan to support the delivery of the five year strategy. Our previous action plan covers 2016 - 2017.

You can find the past papers for our PPP committee here.

Staff training

To assist our staff in carrying out effective engagement and to ensure they are all committed to including engagement within their work, we have developed engagement training for our staff.

Here are some of the materials we use to support our staff to engage.

October Team Briefing

Staff engagement presentation

Staff engagement guide