Urgent Care Strategy

We have striven to deliver high quality healthcare, maximising the benefit to patients from how resources are used.

The commissioning of high quality and accessible urgent care services continues to be an important priority for NHS Islington, which we aim to ensure best meets the needs of our local and visiting populations. This year we refreshed our strategy to ensure that this highly responsive provision remains, but that wherever possible patients are treated in the right place, at the right time and by the right professional. There have been a number of new developments in Islington since the writing of the last NHS Islington Urgent Care Strategy (2009), which has marked the start of the journey. This has included the opening of an Urgent Care Centre at The Whittington Hospital NHS Trust, a GP led Health Centre inSouth Islingtonand the roll out of extended surgery hours in the majority of Islington GP practices. There has also been a significant amount of intelligence gathered, working with key stakeholders across the boroughs of NHS North Central Sector to be able to inform the on-going strategic development.

This refreshed Urgent Care Strategy again aims to continue to improve urgent care provision from hospital emergency and ambulance services, but also strengthen patient access to urgent care from primary and community services.  We have a number of strong ambitions that underpin the services we will develop, born from this strategic re-evaluation of our current position. 

  • To take a whole-system approach that has the patient journey and experience at the heart of the planning process.
  • To ensure urgent care services are easier to navigate for patients as well as clinicians and those in social care or children’s services, through the implementation of the NHS 111 single point of access.
  • To ensure that patient participation and voice, supports the modelling and development and implementation of the strategy
  • To ensure that services are streamlined to avoid duplication, utilising the options to co-locate services to drive efficiency and patient safety.
  • To make sure we work closely with all our stakeholders to develop an integrated approach, using shared records and IT systems. Ensuring that communication between services is optimised and systems of monitoring are standardised.
  • To embed the concept of Urgent care into the Primary Care strategy development, strengthening the role of community-based care, hospital avoidance schemes, and through the development of patient self-management programmes.
  • To continue to work in partnership with neighbouring boroughs, to ensure patient care is not compromised by boundary issues.