Our engagement approach


We are committed to patient and public engagement and our approach places local communities at the heart of all that we do. Community involvement runs throughout the organisation from our commissioning intentions, strategy and service design and development, to procurement and contract monitoring. We are committed to hearing our local communities’ views and ensuring we include them in every part of the commissioning process. We work with local communities and patients to support them to be able to better manage their own health needs and achieve optimal well-being, no matter who they are and what their circumstances might be.

To ensure we are accountable as an organisation, the local community are part of our governance. Community members or representatives sit on all of our Committees and Boards. We have two lay members on our Governing Body as well as a Clinical Lead for community engagement and self-care. Healthwatch Islington are a member of our Governing Body and all three of the CCG’s Committees.

Supporting local communities to look after their health and providing access to holistic services is a priority for us, for Islington Council and for our partners in the voluntary and community sector and we work closely together to develop projects and funding opportunities which support this.

Our approach involves strong partnership working with our key stakeholders, local third sector organisations and the communities they serve. We continue to engage with those who are already open to sharing their views with us, whilst actively seeking out those we are not hearing from and we always strive to speak to the most vulnerable, who might need additional support to highlight the needs and views they have. We hold open forums during the year to continue these conversations, strengthen existing relationships we have with our local residents and the community sector, and to further assess the way in which we are engaging and working with them. We hold an open forum called Health Exchange with the local community, voluntary and social enterprise sector and with Islington Patient and Community Group.

Engagement runs throughout our organisation and our staff are committed to making it part of their roles. We offer regular training to support them with this.

We are committed to continuing to build on, strengthen and progress our engagement work.