Walk-in centre


Background

  • In 2009 Angel Medical Services was commissioned to provide a walk-in centre service which was based at Ritchie Street Medical Centre in the south of Islington.
  • The walk-in centre was open to all patients, whether or not they resided in Islington or were registered with an Islington GP.
  • The service was staffed by a mix of GPs and nurses and was available seven days a week, Monday to Friday 8am to 8pm, and Saturdays, Sundays and bank holidays from 9am to 6pm.
  • With the walk-in centre contract coming to an end, Islington Clinical Commissioning Group took the opportunity to review the way services were provided, and to determine whether funding could be used differently to better meet the needs of patients.

Engagement

  • An extensive programme of engagement was carried out to understand how the closure of the walk-in centre may affect residents and to inform the development of access to primary care. 

Service update

  • As of 1st April 2020, the walk-in centre service based at Ritchie Street Medical Centre is closed.

What happens next?

  • Patients trying to attend the walk-in centre will be asked to book an appointment at their own GP practice or if they have an urgent medical problem to call 111. Unregistered patients will be supported to register at a local GP practice.
  • Prior to the closure of the service, staff from Healthwatch Islington were on site in the waiting room to inform patients of both the walk-in Centre and Ritchie Street Medical Centre of the change and the alternative health care services that are available.

What does this mean for you?

I used the Walk-In Centre at Ritchie Street Medical Centre – what does this mean for me?

  • Patients trying to attend the walk-in centre will be asked to book an appointment at their own GP practice or call 111 to get the right medical attention. 

I am a patient at Ritchie Street Medical Centre – what does this mean for me?

  • You do not need to do anything. Only the walk-in centre is closing; you will remain registered at Ritchie Street Medical Centre and will be able to see a GP as before. The telephone numbers will not change.
  • This will not disrupt your care in any way, you will still be able to see your GP as normal and receive advice and treatment when needed. 

I am not registered with a GP – what does this mean for me?

  • You can register with a GP by speaking to a member of staff or visiting a practice near where you are living or staying temporarily and asking about becoming a patient.
  • To find your nearest GP practice please visit: http://www.nhs.uk/
  • If you have any further queries about registering with a GP please contact NHS England on: 0300 311 22 33. 

If you need to see a GP today or tomorrow

  • Contact your GP practice to make an appointment.
  • If no appointments are available or if an evening or weekend appointment would be more convenient, ask the receptionist to book one for you at a local GP Hub where appointments may be available sooner. 

Further information

  • To find your nearest GP practice, community pharmacy and other health and care services please visit: https://www.nhs.uk/ 

Engagement opportunities