Primary Care strategy

  • Establish local networks to improve access to primary care services,
  • Promote health and prevent ill-health, e.g., by increasing uptake of NHS Health Checks, widening range of health promotion in community pharmacies, dentists and opticians
  • Identify long term conditions and other illnesses earlier, e.g., by offering targeted diagnostics to at-risk populations
  • Develop pathways for patients to enable them to receive the right care at the right time in the right place
  • Increase the number of people who are able to self-manage their health in relation to LTCs and minor illnesses
  • Improve the patient experience

Care Close to Home strategy

  • Continue to promote healthy lifestyles and good hygiene, support immunisations, and actively promote safe sex
  • Work responsibly together with public health to improve health and prevent disease, including continuing existing programmes such as risk identification
  • Work with Whittington Health to offer support for self-management to patients with LTCs and to provide appropriate training to clinicians to facilitate self-management
  • Increase capacity for community based service, e.g., specialist Urology nurse led community service for the frail and elderly to reduce hospital attendance
  • Provide education and training to GPs to make more appropriate referrals

Patient and Public Engagement strategy

  • Engage individuals in their own treatment and care so that they can take more control of their health, e.g., ensure that new and redesigned pathways around LTCs include the use of patient decision aids
  • Bring patients’ and the  public’s view into the commissioning process and report back to users so they know their views have made a difference
  • Seek feedback from users on their experiences and, in doing so, focus on what is important to them
  • Ensure there is effective communication between the CCG and the public
  • Ensuring all patients are treated fairly and equally
  • Work with partners and stakeholders to ensure fully integrated patient participation across the borough and maximum use of opportunities / resources

Urgent Care strategy

  • Create a seamless patient pathway into urgent care whether patients access the service by walk-in, telephone or ambulance
  • Implement NHS 111 as a single point of access to ensure urgent care for patients, clinicians and social care and children’s services professionals
  • Streamline services to avoid duplication, co-locating Out-of-Hours and Urgent Care Centre services as needed to drive efficiency and patient safety
  • Optimise communication between services using shared, standardised records and IT systems
  • Embed Urgent Care into Primary Care strategy
  • Continue to work in partnership with neighbouring boroughs to ensure patients are not compromised by boundary issues