Feeding back from our engagement


Service update

Feeding back from our engagement

An extensive programme of engagement was carried out to understand how the closure of the walk-in centre may affect residents and to inform the development of access to primary care. 

Taking place over a six-month period in 2018-19, Islington CCG engaged with GP practice Patient Participation Groups and commissioned Healthwatch Islington to undertake engagement with residents and patients.

Below is a summary of what people told us: 

People want convenience, flexibility and choice

  • People want to be able to access same-day appointments, evening appointments and to be seen at the weekend.
  • People want to be seen close to their home or work and to be seen in a timely manner. 

People want joined-up services

  • Patients said that they want to have services which are joined-up and based together, ensuring their care pathway is quick and efficient.
  • They want their records to be available wherever they access their care to save telling their story more than once, and to enable medical professionals to make the right decisions, ensuring they are referred to the right place. 

People want their services to be accessible

  • Patients want services to be accessible to all, ensuring equitable care regardless of where someone is from, their socio-economic background or any disability they may have. 
  • A review of all of the evidence collected across both phases of engagement was carried out by an independent researcher. 

You can find out more in the review of evidence report.

This review was shared with the CCG’s Governing Body and used to inform both the options developed and the final decision. 

Following this engagement, the recently launched NHS Long Term Plan’s implications for primary and urgent care and the challenged financial position of north central London CCGs, Islington CCG developed further options on how services could be provided following the closure. 

At the Governing Body meeting on 11th September 2019, the CCG was asked to approve one of three options on how services could be provided following the closure. The Governing Body approved option three to reinvest into primary care the majority (70%) of funding relating to Islington patients, saving the remaining portion of the service funding.

Further information

For more information and if you would like to comment on this feedback, please contact: islccg.comms@nhs.net