Walk-in centre


Background

  • In 2009 Angel Medical Services was commissioned to provide a walk-in centre service which was based at Ritchie Street Medical Centre in the south of Islington.
  • The walk-in centre was open to all patients, whether or not they resided in Islington or were registered with an Islington GP.
  • The service was staffed by a mix of GPs and nurses and was available seven days a week, Monday to Friday 8am to 8pm, and Saturdays, Sundays and bank holidays from 9am to 6pm.
  • With the walk-in centre contract coming to an end, Islington Clinical Commissioning Group took the opportunity to review the way services were provided, and to determine whether funding could be used differently to better meet the needs of patients.

Service update

Engagement

  • An extensive programme of engagement was carried out to understand how the closure of the walk-in centre may affect residents and to inform the development of access to primary care.
  • Taking place over a six-month period in 2018-19, Islington CCG engaged with GP practice Patient Participation Groups and commissioned Healthwatch Islington to undertake engagement (detailed below) with residents and patients.

Phase 1 - June-August 2018

Phase 2 - October-January 2019

Find out more in our summary of the feedback we heard from our engagement.