NHS in North Central London well prepared and ‘open’ to everyone during Covid-19

The North Central London health and care system is working together to ensure services are available to everyone who needs them, for health emergencies and routine health matters, during the Covid-19 pandemic.  

Dr Jo Sauvage, a local GP and Chair of North Central London Clinical Commissioning Group, said, “Some people may be feeling worried about seeking help at the momentI want to reassure North Central London residents that the NHS is ‘open’ to anyone that needs health advice or care, not just those with Covid-19Please don’t delay seeking help, especially for urgent medical matters”. 

Dr Sauvage continued, “Residents can use the NHS 111 online service to find the help they need. General practices in North Central London are also open and offering online, telephone and video consultations. You should only go into the GP surgery if you have a confirmed appointment. Your GP’s website will have more information on this.” 

A range of changes have been made to ensure care – for Covid-19 and non-Covid related matters – is available in the right setting, to protect residents’ health and wellbeing. In North Central London, these include: 

  • Over 1000 new laptops rolled out to help general practices offer patients telephone and online consultations 
  • Distribution of ‘Facebook Portals’ so that residents in care settings and hospitals can be connected with their loved ones via video calling  
  • Patients that are self-isolating and need to see a GP will be offered a home visit, and extra care workers have been recruited to offer home care during Covid-19 
  • Dedicated telephone lines open 24 hours a day, seven days a week, for anyone  experiencing a mental health crisis 
  • Dedicated centres set up in North Central London so people at high risk of COVID-19, who need to see a GP face to face, can do so safely and quickly 
  • Support for local care homes to help them access information and follow guidelines on protecting staff and residents during Covid-19. 

Acute Hospitals in North Central London are also working together to ensure we have sufficient Intensive Care Unit beds, equipment and specialist staff in place to treat people with Covid-19 that need hospital care. 

Dr Jo Sauvage continues, “I would like to thank residents for the support they are showing the NHS, as well as for the amazing community spirit we are seeing in BOROUGH. We are working hard to make the very best use of our staff, resources and buildings to ensure that we can provide care for everyone during Covid-19.” 


North Central London residents should follow national guidance on accessing help 

For life threatening emergencies 

  • Call 999 for an ambulance 

For urgent medical help 

  • Use the NHS 111 online service 
  • The 111 online service asks questions to help you get the help you need 
  • Call 111 if you're unable to get help online or need urgent help for a child under 5  

If you have possible Covid-19 symptoms 

  • Do not book a GP appointment - use the NHS 111 online Covid 19 service 
  • If you have a fever (over 37.8 degrees) or new continuous cough you should stay at home and avoid close contact with other people for at least 7 days 
  • People you live with will need to self-isolate for 14 days 

If you need help or advice not related to coronavirus: 

  • For health information and advice use the NHS website or your GP surgery 


Children and young people’s emergency departments in North Central London:

The children and young people’s emergency departments at UCLH and Barnet Hospitals are currently redirected to alternative local hospitals. In NCL, paediatric emergency departments continue to be available at: 

  • North Middlesex University Hospital for London residents 
    (North Middlesex University Hospital, Sterling Way, London, N18 1QX) northmid.nhs.uk/ 
  • Royal Free Hospital (Pond St, London, NW3 2QG) royalfree.nhs.uk/ 


Mental health:

Two Mental Health Crisis Lines are open 24hrs a day, seven days a week, in North Central London 

  • Barnet Enfield and Haringey Mental Health Trust - 0300 0200 500 
  • Camden and Islington Mental Health NHS Foundation Trust - 020 3317 6333 

All Londoners can seek online support for their mental health on the Good Thinking Website: https://www.good-thinking.uk/