Your Health

Booking your appointment through the NHS e-Referral Service

If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.

You will need:

  • the booking reference number stated on the booking letter
  • the password you received from your referrer (e.g. GP practice)

Book your appointment now through the NHS e-Referral Service.

Find out about the NHS services available to you below. 

Self care

A lot of common conditions can be treated by you at home. If you’ve got a cold or a sore throat for instance, you should take an over-the-counter medicine and get plenty of rest. We recommend keeping in your medicine cabinet paracetamol or aspirin, anti-diarrhoea medicine, rehydration mixture, indigestion remedy, plasters and a thermometer. That way you’ll be ready for any minor illness or injury that you or your family may get.


Your local pharmacist can give you friendly, expert advice about over-the-counter medicines that can help with lots of common conditions - and there’s no need for an appointment. Just visit your local pharmacist. You can find your nearest pharmacist on NHS Choices or call 0300 311 22 33.


If you have an illness or injury that won’t go away, it’s best to make an appointment with your GP.

Urgent care and walk-in centres

If you can’t wait for an appointment with your GP and you need treatment immediately, go to your local urgent care or walk-in centre for treatment and advice. Urgent care centres treat most injuries or illnesses that are urgent, but not life threatening. For example, sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, and bites and stings. You don’t need an appointment, just turn up and you will be seen promptly by a doctor or nurse.


111 is the new NHS free phone number to call when you need medical help fast, but it’s not an emergency. So, if you’re unsure about where to go, call 111. They’ll assess you and advise you where you should go to get the best treatment for your condition. The service operates 24 hours a day, 7 days a week, 365 days a year and is free.

Mental health

If you’re feeling distressed, anxious or need help with your mental health then please see your GP, or during office hours you can call our experts at Camden and Islington NHS Foundation Trust (C&I) on 020 3317 6800. We also have useful information on our specialist Psychological Therapies Service website Out-of-hours please call NHS 111.

If you are already a patient of C&I, please follow the information in your crisis plan. In an emergency call 999.

A&E or 999

A&E departments are open 24 hours a day, 365 days a year to treat people with serious and life-threatening emergencies. If you, or someone with you:

  • is suffering from chest pain or is choking
  • has blacked out or is losing blood

Don’t hesitate, call 999 or go straight to A&E where you’ll be seen immediately.

For non-emergencies or less urgent illnesses and injuries, please use the other services listed above. This way you will help reduce the pressure on A&E departments, so they can help those people with serious and life-threatening emergencies.